Mumbai, 18th April, 2023: Ambuja Cements and ACC, the cement and building material companies of Adani Cement and part of Adani Group, wins the Digital Customer Experience Award 2023 for ‘Best Customer & Influencer Engagement Initiatives’ organized by Gainskills Media.
Esteemed corporate brands spanning across sectors such as Banking, Retail, Manufacturing, Logistics & Supply Chain, Pharma, Automobile, and Insurance, among others, attended the event to showcase their customer experience initiatives. Ambuja and ACC, companies of Adani Cement, presented their Customer & Influencer engagement initiatives relating to customer ownership & tracking, onsite services, and influencer loyalty among others. Ambuja’s and ACC’s initiatives were recognized and awarded after a thorough scrutiny by the jury.
Mr. Ajay Kapur, CEO, Cement Business, said, “We believe that this recognition is a result of our relentless pursuit of providing the best customer experience in the cement industry. It is a great honor for us to be acknowledged for our efforts in enhancing customer engagement initiatives. We are grateful to the jury and Gainskills Media for organizing this event, providing a platform to showcase our initiatives.”
Adani Cement’s commitment to providing exceptional customer service and experience is unwavering. The team is grateful for the recognition and strives to continue innovating and improving customer engagement initiatives. The Digital Customer Experience Confex & Awards 2023 event was a phenomenal opportunity to stay informed on the latest trends and advancements in customer experience through engaging keynotes, enterprise use-cases, exhibitors’ showcase, panel discussions, and tech talks. This platform provided an exceptional opportunity to revamp customer service & experience strategies to drive better business outcomes.