Mumbai, June 08th , 2023: In the wake of the devastating triple-train crash near the Bahanaga Baazar station in Balasore district, Odisha, ICICI Lombard, stands in solidarity with the victims of this tragic incident.
As a leading private general insurance company, we at ICICI Lombard would like to extend our support and assistance to those impacted by the rail accident. Our dedicated team is working tirelessly to ease the claim settlement process and ensure timely financial relief to the policyholders and their families who have been affected by this unfortunate event.
To expedite the claims settlement process at the time of duress, ICICI Lombard has implemented measures to simplify the documentation required. We understand the need for timely and efficient handling of insurance claims, and hence, we will proactively check the passenger list, take feedback from railways, and settle the claim as soon as possible without asking for some of the corroborating documents that are normally collected in case of regular claim settlement.
Additionally, a special help desk has been set up to address queries related to claims and provide necessary assistance to claimants. Our team is available 24*7 to guide and facilitate a seamless claims settlement process during this difficult time.
To reach out to ICICI Lombard for support and guidance, please use the following channels:
- Toll-Free Contact Number: 18002666 (Hot flash activated on IVR)
- Email: customersupport@icicilombard.com
ICICI Lombard is fully committed to extending a helping hand to the victims and their families, providing them with the utmost care, compassion, and financial assistance they need to navigate this challenging period.
